Did Snapchat report suspicious activities on your account? Don’t panic. Although getting hacked feels gut-wrenching, carelessness will only further compromise your security.

Different hacking incidents call for specific solutions. If you find yourself in the below situations, follow these steps to recover your hacked Snapchat account.

What to Do if Your Email Address and Cell Number Are Still Secure

Address suspicious login prompts from Snapchat right away. If you act fast and stop hackers from changing your contact details, you’ll recover your account within minutes. You can easily get out of this situation.

Step 1: Click the “Forgot Password” Button

If your profile’s contact details haven’t changed, use Snapchat’s Forgot Password feature. It resets your login credentials.

Launch Snapchat, open the login page, and hit Forgot Your Password. The feature works via the mobile app and on web browser.

Afterwards, Snapchat will ask whether you want to confirm your identity via phone or email. We suggest trying both in case the other has been compromised.

Step 2: Confirm Your Identity via Email or Phone

For phone verifications, Snapchat will text you a One-Time Password (OTP). You can request a new code via SMS or call if it doesn’t arrive in 60 seconds.

Meanwhile, email confirmations use verification links. They don’t reach you as quickly as OTPs do, although they’ll stay live for 24 hours.

Step 3: Enter the Recovery Code

After Snapchat automatically loads the account recovery page, input your confirmation code. Report anyone who requests your OTP. Snapchat will never ask you to input confirmation codes outside of its app.

For email confirmations, click the verification link. Make sure you verify the message isn’t a phishing scam; otherwise, you’ll further compromise your privacy.

Step 4: Update Your Login Credentials

Once you regain access to your account, update your login credentials. Hackers already know your password, so ensure you use a new, unique combination. Avoid using predictable variations.

Instruct Snapchat to log out of all devices too. You can also double-check the instances wherein unauthorized users accessed your profile.

Step 5: File a Report to Snapchat

Visit Snapchat’s Privacy page and report that your account was compromised. The site should still know about the hacking incident even if you’ve regained access. There’s no saying when hackers will strike again.

What to Do if Hackers Have Changed Your Email Address and Phone Number

Once hackers change your contact details, they’ll have total control over your profile verification links. The Forgot Password feature won’t work anymore in these cases. Instead, you’ll have to contact Snapchat directly.

Step 1: Visit the Snapchat Support Page

Normally, you can file Snapchat reports access via app. But since you lost access to your profile, launch the Snapchat Support Page on your web browser.

We suggest reviewing the site’s policies before filing reports. The Privacy Settings and Report a Safety Concern pages explain what information might speed up the investigation process.

Step 2: Go to My Account Is Compromised

Once you’re ready to file your report, go to My Account is Compromised. You’ll find several categories under Submit a Request. Feel free to explore which one describes your situation, although you’ll likely fall under I can’t access my account > I think my account was compromised.

Step 3: Fill Out the Form Completely

The contact form will load after you choose your report categories. Enter your username, smartphone number, email address, and complaint.

Describe the hacking incident explicitly so that Snapchat’s security team will know how to help you. Share everything you know about the attack.

Step 4: Update Your Previous Email’s Login Credentials

Snapchat should respond within five to 10 business days. Use that period to bolster your cybersecurity systems, or else hackers might take over your other accounts.

We suggest updating all your login credentials. Although time-consuming, setting new passwords minimizes the risk of hackers pulling information across different platforms.

What to Do if Hackers Have Compromised Multiple Accounts

Snapchat profiles can serve as gateways to other social media sites. Once hackers change your account recovery details, they’ll control all verification links.

Consider seeking help from legal and cybersecurity professionals if you end up in a similar situation. Otherwise, crooks will continue exploiting your Personally Identifiable Information (PII).

Step 1: Assess the Damage

Objectively assess the damage. Watch out for suspicious activities in your social media profiles, banking apps, and email accounts. But scan your devices with reliable malware removal tools first.

Also, see if your friends received any weird messages. Hackers might impersonate you and trick your online connections into sharing personal information. You need to spread the word: by telling your family, friends, and other contacts that you’ve been hacked, you might stop them from falling for similar scams.

Step 2: File a Report on the Snapchat Support Page

Visit the Snapchat Support Page on your web browser and file a report. You can still select I can’t access my account > I think my account was compromised—just mention that your other accounts also got hacked.

Step 3: Consult a Legal Professional

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